Forgotten Username or Password

Forgotten User Name

1. Visit the Login Page: Go to the company's website and navigate to the login page where you usually enter your credentials.

2. Click on "Forgot Username?": Look for a link or button that says "Forgot Username?" or "Need Help with Your Username?" and click on it.

3. Provide Required Information: Enter the required information, such as your registered email address or phone number, to help the system identify your account.

4. Check Your Email or SMS: After submitting your information, check your email inbox or SMS for a message from the company. This message should contain your username or further instructions on how to retrieve it.

5. Follow the Instructions: If you receive an email or SMS, follow the provided instructions to recover your username. If you don't receive anything, check your spam or junk folder.

6. Contact Customer Support: If you are still unable to retrieve your username, reach out to the company’s customer support for further assistance. They may ask for additional information to verify your identity.

Forgotten Password

If you've forgotten your password, don't worry, we've got you covered. Follow these steps to reset your password and regain access to your account:

Step 1: Access the Password Reset Tool

Visit the password reset page on our company's intranet or portal. You can usually find this by clicking on the "Forgot Password" link on the login page. Alternatively, you can contact the IT Help Desk for assistance in accessing the password reset tool.

Step 2: Verify Your Identity

Once you're on the password reset page, you'll be prompted to verify your identity. This may involve entering your username, email address, or other identifying information associated with your account.

Step 3: Choose a New Password

After verifying your identity, you'll be prompted to choose a new password. Make sure to choose a strong password that meets our company's password requirements. This typically includes a minimum length, a combination of letters, numbers, and special characters, and avoidance of common words or phrases.

Step 4: Update Your Password

Once you've selected a new password, confirm it by entering it again in the designated fields. Double-check that both entries match to ensure there are no typos or mistakes.

Step 5: Access Your Account

After successfully resetting your password, you should be able to log in to your account using your new credentials. Be sure to update any saved passwords in your browser or password manager for future convenience.

Step 6: Additional Assistance

If you encounter any difficulties or need further assistance with resetting your password, don't hesitate to contact the IT Help Desk. Our knowledgeable support team is available to assist you with any technical issues or questions you may have.

By following these steps, you'll be able to reset your forgotten password and regain access to your account quickly and securely.